FAQs We here to support you

Our customer’s privacy and security are of the utmost importance. Your personal banking details are kept entirely safe and secure within the company and we will never share your information with any third parties.

There is a deposit required for booking, and the amount depends on the tour that is selected (generally, 30% of the total fee). This deposit can be made internationally via Bank Transfer or paid in person if the tours are booked in country.

After the tour is selected and confirmed, customers must pay a small percentage of the trip as a down payment (depending on the tour selected). Payments are made directly to MinMax (see our banking details in the Payment Section on our Terms & Conditions Page) via Bank Transfer. The remaining amount of the trip can be paid in full upon arrival at one of the MinMax Travel offices.

MinMax Travel accepts cash and all major credit cards (MasterCard, Visa, American Express, Discover

At MinMax Travel, we always hold the customer’s satisfaction above everything else. That’s why we never charge a cancellation fee for a trip that has previously been booked. However, if there are any fees for cancellation that occur outside of MinMax Travel (transportation, airline fees, hotel cancellations, etc.), the balance must be paid out by the customer. Upon booking, we will send the customer an updated form of cancellation policies for all parties included in the package (transport, accommodation, etc.), ensuring that there will be no confusion or misunderstandings in the event of a cancellation.

If your Bank Card was not accepted or declined, it could be due to either insufficient funds or a payment block placed on your card by the bank. Before traveling, always inform your bank of destinations you plan to visit to avoid any unwanted payment blocks. Payments overseas are often flagged as “suspicious” if a tourist hasn’t shared their travel details with the bank. Still have a question? Don’t hesitate to Contact Us!