Terms & Conditions

The following terms and conditions apply to bookings made by you through your usage of www.MinmaxTravel.com   MAKING A RESERVATION The reservation should be sent by fax, mail, or e-mail to: Minmax Travel Co.,Ltd Operation office: 68 Hang Bo St. , Hanoi, Vietnam Head office: 68 Hang Bo St. , Hanoi, Vietnam Tel: (84-4) 8281324 - Fax: (84-4) 8281323 Address: 68 Hang Bo st; Hanoi, Vietnam Email:rrival: 10% charge 15-29 days before arrival: 30% charge 7-14 days before arrival: 50% charge Within 7 days before arrival: 90% charge Tour Bookings   CHILD DISCOUNT. One child under 7 years is generally granted a reduction of 50% of the tour price, provided that he/she is accompanied by at least two full paying adults and stays in the same room. An extra bed is provided for free of charge.   DEPOSITE. A deposit of 25% of the tour price per person is required upon a confirmation of your booking. (If this amount is less than $100, a $100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The remaining balance of the tour price (75%) is due upon arrival in Vietnam, payable at one of our  office in Hanoi or the others appointed in the confirmation.   PAYMENT: Note: bank fee is on your side Bank credit transfer as well as expenses, which must be charged by the customer, are credited on the above account. Please deposit by Bank Transfer or Sending online by Credit card through: www.westerunion.com or www.xoom.com (accept credit card & save service charge) 1 - By Western Union or Xoom (Sending money online) www.westernunion.com or www.xoom.com Surname: Nguyen Christian name: Van Minh Full name: Nguyen Van Minh Company name: Minmax Travel Co.,Ltd Add: at 68 Hang Bo - HOan Kiem - Hanoi Tel: ++84.4. 8281324 - Cell phone: ++84.4.902265657. Sign up for an user with Western Union, send the deposit to us (Notify us that you have sent the money with following information) 1. Sender's name: 2. Money Transfer Control Number ( usually 10 numbers): or Secret Number 3. Sender's Address: Note: sending money online is available only in some countries. If not available, please find an agent near to you to send money. 2-By bank transfers : Cash payment: Only after the agreement of the two parties paying for the remaining balance at our office Travellers’ cheque: Only after the agreement of the two parties; in this case, 3% of expenses are charged by customer paying for the remaining balance at our office. Credit card: For payment by credit card, 3-4% of expenses are charged by customers. This is for paying the balance in our offices. CANCELLATION AND REFUNDS All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations: • More than 14 days prior to departure: The total deposit paid to us (25% or US$ 100) will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited. • Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows. UNUSED SERVICES. No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. which the deposit was paid shall apply.