1. Trip Routes

Principally, Lotussia Travel requires all the trip associates to know the destinations well by any means of traveling or enquiry to the local partners to figure out all the relative details of any trip. For adventure tours such as trekking, hiking, kayaking or biking tours, Lotussia Travel will never add any new routes into available schedule until survey or pre-view it.

2. Accommodations

Lotussia Travel carefully choose all the hotels based on service quality, location, and characteristics, doing best to make the accommodations in the remote small places as comfortable as possible.

3. Meals

Lotussia Travel take dinning as an indispensable experience to clients since it is an important part in Vietnamese culture. Therefore, Lotussia Travel will not intend take clients to the most expensive restaurants but non-touristy local ones which offer delicious food, with nice or interesting atmosphere. The restaurants might be simple in the country but Lotussia Travel guarantee is sanitary and cleanliness. Or even on our trek, we encourage our cook offer client food with new tastes from day to day.

4. Drinks

As the tap water in Vietnam is mostly undrinkable, Lotussia Travel recommend clients to drink bottled water throughout your trip, or boiled water on treks. Lotussia Travel offers bottle water all the day (if mentionned in itinerary), and soft drinks like Cola, Sprite or Vietnamese Tea or if possible juice in restaurants. In the simple restaurant or on camping, Lotussia Travel offers boiled water, instant coffee or juice, wrapped milk (Details are confirmed in bottom of your itinerary).

5. Vehicles and drivers

In most destinations of Vietnam, all the roads are well paved though the traffic is quite messed up like in Hanoi, Haiphong... We use proper vehicles, car, van, bus or coach in good condition based on the size of the groups. We use 4WD jeeps or land cruisers only on the rough road where the other vehicles could not pass through or based on clients requirement on overland journeys or treks.

We use drivers who are native or local of each travel destination and maintain good safety records for all trips.

6. Safety

Safety first! On any trip, Lotussia Travel stresses safety and security of consumers as the priority. The following are the ways what Lotussia Travel do to guarantee it:

• As we mention all along, Lotussia Travel will not run any trip which have not been inspected by our team.
• All Lotussia Travel team will concern utmost the safe and security on each trip of our consumers.
• SOS rescue service. Lotussia Travel work with SOS, which offers 24hours.access to English-speaking doctors' counseling service.
• Liability insurance from Lotussia Travel.